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Title
Text copied to clipboard!Account Manager
Description
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We are looking for an experienced and motivated Account Manager to join our dynamic team. As an Account Manager, you will be the primary point of contact for our clients, responsible for building and maintaining strong, long-lasting customer relationships. You will oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
The ideal candidate is a strategic thinker with excellent communication and negotiation skills. You should be comfortable working in a fast-paced environment and capable of managing multiple client accounts simultaneously. Your goal will be to ensure client satisfaction and drive revenue growth by identifying and addressing client needs effectively.
In this role, you will collaborate closely with internal teams such as sales, marketing, product development, and customer support to deliver tailored solutions that meet client objectives. You will also be expected to analyze account performance, prepare reports, and present findings to both clients and internal stakeholders.
Success in this position requires a customer-centric mindset, attention to detail, and a proactive approach to problem-solving. If you are passionate about building relationships and driving business success, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage and grow relationships with assigned client accounts
- Serve as the lead point of contact for all customer account management matters
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Prepare regular reports on account status
- Negotiate contracts and close agreements to maximize profits
Requirements
Text copied to clipboard!- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales, or relevant field
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing multiple client accounts?
- How do you handle difficult client situations or complaints?
- What strategies do you use to identify new sales opportunities within existing accounts?
- How do you prioritize tasks when managing several accounts simultaneously?
- What CRM tools have you used in the past?
- Can you give an example of a successful upsell or cross-sell you achieved?
- How do you ensure client satisfaction and retention?
- Describe a time when you had to collaborate with internal teams to meet a client’s needs.
- What metrics do you track to measure account performance?
- How do you stay organized and manage your time effectively?
